Loss Adjusting Association of Japan

FAQ

Frequently Asked Questions (FAQ)

How can I register, renew, or update my Loss Adjuster qualification?

The registration of Loss Adjuster qualifications is handled by the General Insurance Association of Japan. For more information, please contact the General Insurance Association of Japan.
Official GIAJ website

How can I become a Loss Adjuster and take the qualification examination?

The General Insurance Association of Japan (GIAJ) administers the examination and registration of Registered Loss Adjusters. For more information, please contact GIAJ.
Official GIAJ website

Can I access past examination questions for the Loss Adjuster qualification?

Past examination questions and example answers are available as PDF files on the GIAJ website accessible to anyone.
Textbooks and Past Examination Questions｜GIAJ Website

Where can I get textbooks to study for the Loss Adjuster qualification examination?

For more information, please visit the GIAJ website using the link below.
Textbooks and Past Examination Questions｜GIAJ Website

How can I find a job at a loss-adjusting firm?

Please refer to the list of member companies of The Loss Adjusting Association of Japan and contact them directly.

My roof was damaged in a recent typhoon. Will a Loss Adjuster come to inspect it?

If you have general insurance coverage, please contact your insurance company. You can find your insurance company's contact information in your insurance policy documents. A Loss Adjuster will be assigned by your insurance company to assess the damage. Please note that if you do not have general insurance coverage, we will not be able to assist you.

Someone claiming to be an investigator came to my house. Is he a member of The Loss Adjusting Association of Japan?

Please check his business card and verify whether his company is listed in the member directory of The Loss Adjusting Association of Japan. If it is not listed, he is not a Loss Adjuster affiliated with a member company of the Association.

My house was damaged by a typhoon (or earthquake). A contractor is pressuring me to sign a contract so they can negotiate with my insurance company and carry out repairs. Is this legitimate?

Do not sign a contract with the contractor. Instead, immediately notify your insurance company about the situation. This contractor may be attempting to fraudulently obtain your insurance payout, so depending on the circumstances, you may also want to consult the police or other relevant authorities.
Reference: Beware of scams related to home repairs

I have a complaint about the assessment or the Loss Adjuster. What should I do?

Please contact the loss adjusting firm to which the responsible or visiting Loss Adjuster belongs.
If the assessment is related to general insurance, please contact the relevant insurance company's representative or customer service center.
In cases related to general insurance, the Sompo ADR (Alternative Dispute Resolution) Center may also assist in resolving complaints and disputes.
Sompo ADR Center: 0570-022808

I have obtained my Loss Adjuster qualification. Can you assist me in finding a job or introduce me to insurance companies?

Unfortunately, The Loss Adjusting Association of Japan does not provide job placement services or introductions to insurance companies.

I would like to join The Loss Adjusting Association of Japan.

Please review our association's regulations and submit your inquiry using the designated application form.